Legal

Privacy Policy

Last updated: January 8, 2026

Vanco Renewables (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard the information submitted through our service request form.

1. Information We Collect

When you complete our Start Services form, we collect the following information:

Full Name
Email Address
Phone Number
Type of Service Needed

We only collect information that is necessary to provide our used cooking oil collection and recycling services.

2. How We Use Your Information

We use the information you provide for the following purposes:

To contact you about your service request
To confirm service details and schedule pickups
To provide ongoing customer service and support
To maintain internal business records
To improve our services and customer experience

We do not sell, rent, or trade your personal information.

3. Sharing Your Information

We may share your information only in the following situations:

With service providers or partners who help us deliver our services
When required by law, regulation, or lawful request
To protect our legal rights or prevent fraud

All third parties are required to maintain strict confidentiality.

4. How We Protect Your Information

We follow industry-standard security measures to protect your personal information from loss, misuse, unauthorized access, or disclosure. Access to your data is limited to authorized personnel only.

5. Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

Request access to your personal information
Update or correct your information
Withdraw consent (subject to legal or contractual restrictions)
Ask us how your information has been used

To make a request, use the contact information below.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described above or as required by applicable laws.

7. Contact Information

If you have questions about this Privacy Policy or want to update or access your information, please contact:

Vanco Renewables
2025 Willingdon Ave #900
Burnaby, BC
V5C 3Z3

Email: info@vancorenewables.ca
Phone: 778-288-2959

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.